Customer Service

• Delivery: all of Kentucky and surrounding states which included Indiana, Ohio, West Virginia and Tennessee
• 24 hour emergency service
• Evaluation of client for specialized products
• Evaluation of client's home for wheelchair accessibility
• Time and travel to secure proper documentation for patient
• Labor for warranty repair of defective products
• Pick-up and delivery of product
• Billing of primary or secondary payer sources
• Rework of denied claims
• Instruction on equipment operation and safety to client, family and caregiver
• User compliance reports
• Product and technology training for physicians and therapists
• Cleaning of equipment
• Loaner products while client's product is in for service
• Labor to build or assemble and test sophisticated mobility equipment
• Providing equipment in special cases prior to being able to bill for them
• Accepting assignment (accepting full payment at the “maximum allowable charge” rate)